9/11 Memorial & Museum NYC: Timed Entry & Guided Tour

The Stairs Are Still There

You get timed entry to the 9/11 Memorial & Museum with guaranteed access to the 70-foot descent, Survivors' Stairs, and In Memoriam gallery. Guided tour options are available as paid upgrades. Plan two to three hours, arrive during your chosen window, and know that re-entry is not permitted after you leave.

Step-by-step itinerary

Visit 9/11 Memorial and Museum

• Enter past two 80-foot steel Tridents
• Descend alongside the Survivors' Stairs
• View the massive slurry wall
• See bent Impact Steel remnants
• Observe crushed Ladder 3 fire truck
• Explore In Memoriam gallery
• Experience historical exhibits with footage and artifacts

The experience

Descending 70 feet into the bedrock, you pass two 80-foot steel Tridents before your feet find the Survivors' Stairs: the same concrete steps hundreds used to escape. The 9/11 Memorial & Museum spans 110,000 square feet around you, built directly into the original World Trade Center footprints. The slurry wall rises beside you, massive and real, and then you see the bent Impact Steel from the collision zones, the crushed Ladder 3 fire truck. It's not narrated to you. It's just there, and you're standing in it.

The In Memoriam gallery comes next. Portrait walls hold the faces of 2,983 victims, and audio memories play: people speaking about who they lost, what they remember. Keepsakes sit in cases: a wedding ring, a child's drawing, a pair of shoes. You move through it at your own pace, and the quiet in the space does something to you that no description prepares for. After that, the historical galleries walk through the day minute-by-minute using news footage, air traffic transcripts, and personal artifacts. It's not easy to sit with, but it's necessary: the way the attacks unfolded, the decisions made in real time, the global aftermath that still shapes security and international relations today.

Timed entry means you choose your arrival window and skip the morning queue, which matters on busy days. The whole visit takes two to three hours depending on how long you linger in each section. Wheelchair access runs through all 110,000 square feet, and service animals are welcome. Large bags go into mandatory coat room storage, so travel light. Cell phones stay silent in the exhibition spaces. It's a rule that makes sense the moment you're inside. Children six and under are free, and families with strollers can move through without issue. Once you exit, you cannot re-enter the same day, so plan your time before you go down.

What’s included

• Your ticket includes timed entry to the 9/11 Memorial & Museum, access to all gallery spaces spanning 110,000 square feet, the In Memoriam gallery with personal memories and keepsakes, historical exhibits with news footage and artifacts, and the Survivors' Stairs.
• Guided tour options are available as paid upgrades.
• All visitors pass through airport-style security screening.
• Coat room storage for large bags is provided.
• Public transportation options are available nearby.

Options for this experience

3 options

Timed Entry Ticket for the 9/11 Museum18 departure times: the first at 09:00, the last at 17:30Admission to the Museum at a Set Time

Flexible Entry to the 9/11 MuseumAvailable from 1 Nov 2027Choose a day and enter whenever you like: the most flexible option. Enter the museum at any time on the date of your visit. One price covers all ages.

Admission and Tour of the Museum12 departure times: the first at 09:30, the last at 14:301-Hour Tour and Museum Entry: a 1-hour fully guided tour with a museum expert, plus admission to explore the museum on your own.

You'll see the exact price of each option when you check availability.See dates and prices

Information

Lasts 1h 30m, runs every day, 20 start times, from US$ 36 per person and with free cancellation up to 24 h before.

Days and timesEvery day except Tuesday and Thursday: 09:00, 09:30, 09:45, 10:00, 10:15, 10:30, 11:00, 11:30, 12:00, 12:30, 13:00, 13:30, 14:00, 14:30, 15:00, 15:30, 16:00, 16:30, 17:00 and 17:30Tuesday and Thursday: 09:00, 09:30, 09:45, 10:00, 10:30, 11:00, 11:30, 12:00, 12:30, 13:00, 13:30, 14:00, 14:30, 15:00, 15:30, 16:00, 16:30, 17:00 and 17:30

Meeting point and pickupNo hotel pickup: you go to the meeting point. Ends back at the starting point.

Book up to1h before

AgesAdult (18 to 64 years) · Senior (65 and older) · Youth (13 to 17 years) · Child (7 to 12 years) · Under 7: can't be booked

Cancellation and refundsFree cancellation up to 24 h before the start. After that, no refund.

ConfirmationConfirmation within 48 h

Prices and times updated yesterday

Good to know

Low physical effortWheelchair accessibleAccessible transportStroller-friendlyPets welcomePublic transport nearby

Operated by National September 11 Memorial & Museum

Is this one for you?Right for anyone wanting to understand the attacks and their aftermath through primary artifacts and personal testimony, without arranging entry separately. The timed slot removes the queue, and two to three hours is what the space needs: rushing through diminishes what you're there to witness.

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Top questions

Can children come?

Yes. Ticket types: Youth (13 to 17 years); Child (7 to 12 years). Children under 7 can't be included in the booking.

How long does a visit to the 9/11 Memorial & Museum take?

Most visitors spend two to three hours, depending on how long they spend in each gallery. The pace is self-guided, so you control the timing.

What is included in the timed entry ticket?

Timed entry includes access to all 110,000 square feet of gallery space, the In Memoriam section, historical exhibits, and the Survivors' Stairs. Guided tour options are available as upgrades.

Can I bring a large backpack or bag?

Large bags, backpacks, and large umbrellas must be stored in the coat room. Travel with a small personal item only.

Is the museum wheelchair accessible?

Yes. All areas, surfaces, and transportation options are wheelchair accessible. Service animals are allowed.

Can I take photographs inside?

Photography is permitted for private, non-commercial use only.

What if I need to leave and come back the same day?

Re-entry is not allowed after you exit. Plan your full visit before leaving the building.

Is cell phone use allowed?

Cell phones for conversation are prohibited in exhibition spaces and the theater. The museum asks all visitors to respect the space as a site of remembrance and quiet reflection.