You’ll step off your flight into San Juan and spot your name waiting at arrivals, greeted by a friendly local who handles your luggage and guides you straight to your next stop. Enjoy bottled water, easy conversation, and small kindnesses along the way—little things that make arriving in Puerto Rico feel smoother than you’d expect.
There’s this weird mix of relief and nerves when you finally spot your name on a tablet at SJU Airport — I’d barely slept on the flight, so seeing our driver waving felt like someone handing me coffee. He grinned, said “Welcome to Puerto Rico,” and took my suitcase before I could even fumble for it. The air outside was thicker than I expected, kind of sweet with a hint of salt. I remember the way he loaded our bags so gently, like he’d done it a thousand times but still cared each time.
The drive from SJU Airport to the cruise port isn’t long — maybe 20 minutes? — but it’s enough to get a first taste of San Juan. Our driver chatted about his favorite places to eat (he swears by mofongo at this spot near Old San Juan) and pointed out murals as we passed through neighborhoods. He asked if we needed anything special for the kids or if anyone wanted water (bottled, cold, just handed over without fuss). There was music on low — salsa, maybe? — and the windows were clean enough that you could see palm trees flickering past in the late morning light.
I didn’t expect to feel so looked after during what’s basically an airport transfer, but there was something about how he checked if my mom was comfortable in the back seat or how he slowed down for a group of school kids crossing. It wasn’t flashy — just real care. When we pulled up at the cruise port, he helped us unload and gave us tips for boarding (“Don’t forget your passports — you’d be surprised!”). I still think about that little moment of calm before all the cruise chaos started.
It usually takes around 20 minutes by car depending on traffic.
Yes, your driver will meet you at the entrance holding a tablet with your name.
Infants and small children can ride in a pram or stroller; infants must sit on an adult’s lap.
Yes, service animals are allowed during the transfer.
Bottled water is included for passengers during the transfer.
Yes, it’s family-friendly and suitable for all physical fitness levels.
You can let them know in advance if you need specialized assistance.
Yes, there are public transportation options near both locations.
Your trip includes pickup right at SJU Airport or at the cruise port entrance by a local driver who’ll help with your luggage. Bottled water is provided for everyone onboard, and families or travelers needing extra assistance can just mention it ahead of time—it’s all handled quietly and kindly.
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